Dan Shapiro: Emotional Intelligence, Conflict Resolution & Negotiation

See on Scoop.itDeveloping The Leader Within You

How to reduce conflict? Daniel Shapiro, Harvard International Negotiation Program: for effective conflict resolution, “Emotional intelligence is essential.”

John Thurlbeck, FCMI FRSA‘s insight:

Great tips about the links between emotional intelligence and negotiation, which is a key leadership skill!

See on www.6seconds.org

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